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shipping and returns

 

*excludes nunavut, northwest territories, yukon and quebec.

shipping fees are subject to change. orders may be subject to additional shipping charges if sent to remote locations or if exceptionally large. should your order incur additional charges, rocia® will contact you before shipping.

SHIPPING POLICY
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shipping within canada
we ship to all canadian provinces (excluding quebec) and territories via canada post.  free shipping on most orders valued at $50 CAD or more*.  orders valued under $50 CAD are shipped using the following flat rates:
 

 

quebec shipping
unfortunately we are not able to ship to the province of quebec at this time.

 

usa shipping
free shipping on all orders to the u.s. valued at $99 CAD or more.  all orders shipping to a u.s. destination valued under $99 are subject to a flat shipping rate of $20 CAD.

 

shipping & handling
we ship most orders via canada post. orders are shipped out within 2-3 business days after receipt.  deliveries are not processed during weekends. in certain cases signature may be required.

 

sales tax
rocia® will collect sales tax on all orders based on the shipping address and province assigned to the order.
 

 

RETURNS & EXCHANGES
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standard return policy
rocia® stands behind all products sold on www.rocia.ca and through our showroom. if for some reason you are not satisfied with your purchase, you may arrange for a product return or exchange by contacting us at (613) 439-8888 or info@rocia.ca within 30 days of your purchase date. you must provide your order number and a copy of your receipt.

any products purchased beyond 30 days may be eligible for an exchange, pending approval. rocia® may, from time to time, offer its customers clearance deals. such items are considered "final sale" and are not covered under our standard return policy.

rocia® does not provide returns or exchanges for products purchased at locations beyond www.rocia.ca and through our showroom (45 Main Street, Suite A, Brighton, Ontario, Canada). purchases made through a retailer are covered under the retailer's return policy. see our store locator to find the retailer nearest to you. 
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